Government of Canada and industry continue to make progress in reducing wait times and delays for air travelers

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OTTAWA (ON), July 22, 2022 /CNW/ – The Minister of Transport, the Honorable Omar Alghabrathe Minister of Health, the Honorable Jean-Yves Duclosthe Minister of Public Security, the Honorable Marco Mendicinoand the Minister of Tourism and Associate Minister of Finance, the Honorable Randy Boissonnaulttoday released this update on the progress made by the Government of Canada and its industry partners to reduce traveler wait times at Canadian airports.

Latest data

Waiting time at passenger security check

  • During the week of July 11-17, 2022, 81 percent of passengers were screened by the Canadian Air Transport Security Authority (CATSA) within fifteen minutes at airports across Canada, as passenger numbers continue to rise. The trend continued for the four additional days of the reference period (July 18 – 21), 81% of passengers being checked within 15 minutes.
    • Wait times at Toronto Pearson International Airport have increased for the week of July 11-17 with 78% of passengers screened within 15 minutes, but showed slight signs of improvement compared to July 18-21 at 82 percent.
    • Vancouver The international airport recorded a slight increase for July 11-17with 78 percent of passengers screened within 15 minutes with slight signs of improvement in July 18-21 at 81 percent.
    • Montréal-Trudeau International Airport is getting better for the week of July 11-17, with 78% of passengers checked within 15 minutes; however, this decreased for the July 18-21 period at 68 percent.
    • Calgary The international airport showed an increase in wait times with 78 percent of passengers being screened within 15 minutes for the week of July 11-17with improvements this week to date at 81%.
  • A small number of passengers – less than 2% at all airports – waited over 45 minutes to pass through security during the week of July 11-17, 2022.

Passenger travel volumes

Arrivals

  • For the week of July 11-17, the total number of air passenger arrivals (cross-border and international) was 619,971, with a daily average of 88,567 passengers. That’s 17,526 more than the previous week and around 76.4% of the same week’s level in 2019.

departures

  • For the week of July 11-17, the total number of air passenger departures was 1,148,194, with a daily average of 164,028 passengers. That’s 7,410 more than the previous week and around 82.7% of the same week’s level in 2019.

Counting (waiting) aircraft at Toronto Pearson International Airport

  • The number of aircraft held on the tarmac at Toronto Pearson International Airport has dropped significantly since early May. For the week of July 11-1758 planes were held on the tarmac against a peak of 373 the week of May 23-29, 2022. This decrease demonstrates the significant progress that has been made to date in eliminating bottlenecks and streamlining passenger flows at Canada’s largest airport, by adding more Canada Border Services Agency (CBSA) officers ) and more kiosks and electronic gates in the CBSA lobby at Terminal 1.

The Government of Canada and airline industry partners continue to take important steps to increase resources and streamline processes to reduce wait times and help travelers get around, including:

Collaborate with airline industry partners

  • Minister Alghabra continues to meet with senior executives from airports and airlines of all sizes across the country to ensure continued collaboration that will help reduce delays and keep travelers moving. On July 21the Minister met with the leaders of the Edmonton International Airport to discuss the solutions they are implementing to alleviate traffic congestion and wait times for their travellers. The Minister also had similar meetings earlier this week with representatives of the Vancouver, Kamloops and Prince George airports of British Columbia.
  • Transport Canada continues to meet regularly with airports and airlines alongside CATSA, the Public Health Agency of Canada (PHAC), the Canada Border Services Agency (CBSA) and NAV CANADA finding solutions to resolve bottlenecks affecting travel.

Move mandatory random testing out of airports

  • From July 19, 2022mandatory random testing has resumed for those who qualify as fully vaccinated travelers at Toronto Pearson, Vancouver, Calgary, and Montreal-Trudeau airports. All tests for air travelers arriving in Canada, for those who qualify as fully vaccinated and partially or unvaccinated, is currently underway outside of airports. Mandatory random testing does not take place at airports.
  • All air travelers required to be tested on arrival will receive an email within 15 minutes of completing their primary processing from the CBSA. The email contains information to help them arrange their test with a test provider in their area.
  • The resumption of mandatory random testing outside airports allows the Government of Canada to maintain its ability to respond quickly to emerging variants of concern or changes in the epidemiological situation, while helping to alleviate congestion issues at airports.

Increased staff for security screening and customs processing

  • Since April, over 1,500 CATSA screening officers have been hired across Canada. The number of screening officers at Toronto Pearson International Airport and Vancouver The international airport is now at over 100% of summer target levels. Efforts to increase the number of screening officers at all airports continue.
  • The CBSA is providing more border services officers at the busiest airports, temporarily rehiring retired officers and hiring more student border services officers.

Streamlined customs processing at Toronto Pearson International Airport

  • The Greater Toronto Airports Authority and the Canada Border Services Agency (CBSA) are adding more kiosks and electronic gates in the CBSA lobby at Toronto Pearson International Airport, Terminal 1. In addition, l CBSA continues to monitor and prepare for peak times to maximize efficiency.

Improving ArriveCAN

  • Travelers arriving at Toronto Pearson International Airport or Vancouver The international airport, and later this month Montreal-Trudeau International Airport, can save time by using the optional CBSA Pre-Declaration feature in ArriveCAN to submit their customs and immigration declaration before the arrival.
  • Frequent flyers are also encouraged to take advantage of the “registered traveler” feature in ArriveCAN. It allows a user to save travel documents and proof of vaccination information for reuse on future trips.

Information Resource for Passengers Facing Flight Delays, Cancellations and Lost or Delayed Baggage

  • A new information resource has been developed by the Canadian Transportation Agency to help passengers who experience travel difficulties. This guide provides answers to many frequently asked questions about travel and informs passengers of their rights under the Air Passenger Protection Regulations if their flights are delayed or cancelled, or if their baggage is lost, damaged or delayed.

Transport Canada is online at www.tc.gc.ca. Subscribe to e-news or stay connected via TwitterFacebook, YouTube and Instagram to keep you up to date with the latest Transport Canada news.

This press release may be available in alternative formats for people living with visual impairments.

SOURCE Transport Canada

For further information: Laurel Lennox, Press Secretary, Office of the Honorable Omar Alghabra, Minister of Transport, Ottawa, [email protected]; Media Relations, Transport Canada, Ottawa, [email protected]613-993-0055

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